help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Data is not correct

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎04-21-2020 18:06 - last edited on ‎08-20-2020 19:37 by Fitbit Moderator

‎04-21-2020 18:06 - last edited on ‎08-20-2020 19:37 by Fitbit Moderator

For the past week, my steps are not calculating correctly, time exercised is not correct and the app is showing no steps and will not sync. I’ve restarted both the watch and my phone. However it still isn’t working right. I’m getting at least 300 steps less than what my phone shows and easily 5 minutes less time exercised compared to the timer on my phone.  Not sure what to do...

Best Answer
Labels:
0 Votes
3 REPLIES 3

‎04-22-2020 17:10

‎04-22-2020 17:10

Ok @LisaB20 what phone are you having problems with? 

Best Answer

‎04-22-2020 18:33

In response to Rich_Laue

‎04-22-2020 18:33

iPhone 11

Best Answer
0 Votes

‎04-24-2020 15:13

In response to LisaB20

‎04-24-2020 15:13

So how accurate is the steps on your tracker? 

Best Answer
0 Votes