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Device not charging

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‎01-03-2020 07:10 - last edited on ‎08-20-2020 20:01 by Fitbit Moderator

‎01-03-2020 07:10 - last edited on ‎08-20-2020 20:01 by Fitbit Moderator

I have a fairly new Fitbit and it won’t charge, it suddenly lost charge and then won’t charge again, or it charges and then loses it again in less than an hour. It really is defunct. I am unsure as to what to do. I am not happy at all, haven’t been able to use it since. 

 

Moderator edit: Subject for clarity 

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‎01-03-2020 11:42

‎01-03-2020 11:42

Please clean the contacts

Then Do a Restart

 

Also See this thread for charging best practices. If you are not charging it correctly you could be damaging the battery

 

If that does not help contact support

Community Council Member

Wendy | CA | Moto G6 Android

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