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Device not turning on

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‎01-10-2020 12:17 - last edited on ‎08-20-2020 20:01 by Fitbit Moderator

‎01-10-2020 12:17 - last edited on ‎08-20-2020 20:01 by Fitbit Moderator

My Alta HR was flashing through the different clock faces last night with no end until it died last night. I looked on others posts and tried to factory reset it and re sync it to my phone(has solved others problem). It worked for about an hour this morning then shut off completely. It will not charge, show anything on the face, the green heart rate light isn’t on, and my phone says it cannot find my Fitbit device. Does anyone have any advice?

 

Moderator edit: Subject for clarity 

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‎01-11-2020 15:02 - last edited on ‎06-09-2023 08:42 by Fitbit Moderator

‎01-11-2020 15:02 - last edited on ‎06-09-2023 08:42 by Fitbit Moderator

Hi @Mscott2102, welcome to the Community Forums! 

Thanks for bringing this to my attention and for the details that were shared in your post. If you haven't already done so, I recommend you to check our help article: Why isn't my battery charging on my Fitbit device? and let me know how it goes. Such article includes a restart process which can be really helpful for this situation.

 

Let me know if you have any additional questions, I'll be here.

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