Device only working when charging

[Olivemc]

I’ve had my Fitbit Alta for a couple years now and it has been working alright... but I have just recently lost it and I have found it again. I re synced and I thought it was fine. But it will only turn on when connected to my charger... I’ve also had the Alta plugged in all night and it is only halfway charged. How can I fix my Fitbit?

Moderator edit: Subject for clarity 

[RicardoFitbit]

Hello @Olivemc, welcome to the Community Forums! 

Thanks for bringing this to my attention and for the details that were shared in your post, I'm happy to know that you found your Fitbit device! To resolve this situation, I recommend you to follow the next steps to perform a restart:

1. Plug your charging cable into a USB port on your computer or any UL-certified USB wall charger.
2. Clip the other end of the charging cable to the port on the back of the tracker. The pins on the charging cable must lock securely with the port. You’ll know the connection is secure when the tracker vibrates and you see a battery icon on your tracker’s display. Your tracker will begin charging.
3. Press the button on your charging cable 3 times within a few seconds, briefly pausing between presses. The button is on the end of the charging cable that is plugged into your computer. When you see the Fitbit logo and the tracker vibrates, this means the tracker has restarted.
4. Unplug your tracker from the charging cable.

Keep me posted and let me know if you have any additional questions.

[Olivemc]

I tried this and it is not working. As soon as you take it off the charger it turns off and won’t respond to any of the ways to turn it on