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Device only working when plugged into charger

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‎02-02-2020 13:54 - last edited on ‎08-20-2020 17:50 by Fitbit Moderator

‎02-02-2020 13:54 - last edited on ‎08-20-2020 17:50 by Fitbit Moderator

My fitbit alta display screen will not come on. It is fully charged according to my app but is blank/black except when it is hooked up to the charger. I have tried to restart it several times and uninstalled and reinstalled the app but it still only works when plugged into the charger. Please help! I miss my fitbit!

 

Moderator edit: Subject for clarity 

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‎02-04-2020 12:15

‎02-04-2020 12:15

Hi @Kmicheletta, it's nice to see you again participating here in the Community Forums, sorry for the delayed reply.

 

I appreciate all the details that were shared in your post and for trying some troubleshooting steps prior to posting, certainly, your Alta isn't working the way it was designed. Let me share with you that our Customer Support team was contacted on your behalf to provide you with further assistance regarding the difficulties you're currently experiencing. That said, please keep an eye on your email inbox because they'll be in touch with you pretty soon. 

 

In the meantime they contact you, let me know if you have any additional questions.

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