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Device working only when plugged into charger

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‎03-18-2020 21:28 - last edited on ‎08-20-2020 17:50 by Fitbit Moderator

‎03-18-2020 21:28 - last edited on ‎08-20-2020 17:50 by Fitbit Moderator

My fitbit automatically goes off as I take it off the charger ....it only works when it is charged .....pls fix this 

 

Moderator edit: Subject for clarity 

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‎04-19-2020 17:53

‎04-19-2020 17:53

Hi @RELAN, welcome to the Community Forums! Sorry for the delay in responding your post.

 

Thanks for bringing this to our attention and for the details that were shared. I'd like to share with you that our Support team informed me that they already provided you assistance to resolve this situation. That said, I recommend you to contact them back if you require further assistance or if you have any additional questions about the outcome of your case.

 

I'll be here if you need anything else.

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