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Device working only when plugged into charger

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‎03-25-2020 11:26 - last edited on ‎08-20-2020 17:50 by Fitbit Moderator

‎03-25-2020 11:26 - last edited on ‎08-20-2020 17:50 by Fitbit Moderator

My Alta is pretty new (used it for just several times)

I have tried to restart the Alta and update the Fitbit application but it didn’t help. 

Does someone know how to fix this?

 

Moderator edit: Subject for clarity 

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‎04-19-2020 17:39

‎04-19-2020 17:39

Hi @Liatw, welcome to the Community Forums! Sorry for the delay in responding your post.

 

Thanks for bringing this to our attention and for troubleshooting your Alta before posting. To better assist you with this, can you please let me know when was the first time you experienced this issue and how many times since then? This could be related to a battery issue, perhaps it's not properly charging. That said, please check the information that's specified on: Why isn't my Fitbit device's battery charging? and after taking into consideration the steps that are specified there, let me know if the issue persists.

 

I'll be here if you need further assistance.  

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