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Display is fading

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‎01-29-2018 09:50 - last edited on ‎08-20-2020 20:08 by Fitbit Moderator

‎01-29-2018 09:50 - last edited on ‎08-20-2020 20:08 by Fitbit Moderator

My fitbit Alta HR display is almost completely faded. It first started with individual segments not completely filling in, and degraded to the point I cannot make out digits at all. I've insured it is not an issue of the battery charge.

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‎01-29-2018 18:47

In response to BigAlofHV

‎01-29-2018 18:47

@BigAlofHV You will need to contact Support (link in my signature )

Community Council Member

Helen | Western Australia

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

View best answer in original post

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5 REPLIES 5

‎01-29-2018 12:57

‎01-29-2018 12:57

Hi @BigAlofHV. Restarting your device can solve a myriad of problems. Instructions are here. Try it three times in quick succession. Please let us know if that helps. 

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‎01-29-2018 16:38

In response to SunsetRunner

‎01-29-2018 16:38

Display is essentially dead...restarting did not work....I've only had this since September of last year. 

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‎01-29-2018 16:53

In response to SunsetRunner

‎01-29-2018 16:53

correction, display is dead.....

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‎01-29-2018 18:47

In response to BigAlofHV

‎01-29-2018 18:47

@BigAlofHV You will need to contact Support (link in my signature )

Community Council Member

Helen | Western Australia

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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‎02-21-2020 23:27

In response to SunsetRunner

‎02-21-2020 23:27

I tried restarting the device, but restart didn't  happen. I plugged, pressed button 15 sec, nothing. Just the battery sign on display. 

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