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‎02-27-2020 21:23 - last edited on ‎08-20-2020 19:45 by Fitbit Moderator

‎02-27-2020 21:23 - last edited on ‎08-20-2020 19:45 by Fitbit Moderator

So my Fitbit Alta HR, the screen has worked its way to half dead--for a while it was just some of the pixels, then it's started from the left and worked its way right.  Now if I look at my wrist for the time the only thing I see it that the minutes---in other words, if it's 2:21, the only part that shows up is 21. It tracks steps just fine, but it doesn't track active minutes or my active time with the 250 steps and hour. I've currently walked 20,855 steps, or 9.56 miles==but it does't show any active time.  I've restarted it three times, but no luck.  

 

Moderator edit: Subject for clarity 

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‎02-28-2020 16:35

‎02-28-2020 16:35

Hi @MGosho, welcome to the Community Forums!

 

Thanks for bringing this to my attention and for troubleshooting your device prior to posting. Since the restart process didn't resolve this issue, I'd like let you know that I've contacted our Support team on your behalf for them to further assistance with this situation. Therefore, I suggest you to keep an eye on your email inbox and spam folders because they'll be in touch with you in a timely manner. 

 

In the meantime they get in touch with you, don't hesitate to ask me any additional questions you may have. 

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