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Display screen not wokring

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‎02-19-2020 10:46 - last edited on ‎08-20-2020 19:45 by Fitbit Moderator

‎02-19-2020 10:46 - last edited on ‎08-20-2020 19:45 by Fitbit Moderator

Hello.  My display screen is not working.  I did the reset and it worked for about 2 minutes and then stopped again.  When I attach it to the charger the Fitbit logo will pop up but the time, steps, etc will not.  Before I did the reset a few minutes ago it said my battery was at 90%, now on the Fitbit itself it says 25% but my phone app says 90%.  Hope this info helps to figure out the issue.

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‎02-19-2020 10:48

‎02-19-2020 10:48

Since hitting post the other stats are popping up now that it has been plugged in for a few minutes.  Seems like my battery is draining very quickly

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‎02-21-2020 20:51

In response to BMcAfee

‎02-21-2020 20:51

Hi @BMcAfee  Try restarting your tracker several times and see if it then performs better. If it doesnt then I suggest you contact Support. 

Restart your tracker  

Fitbit Support  

Community Council Member

Helen | Western Australia

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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