help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Syncing issue and sleep tracking stopped working

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎02-21-2020 07:48 - last edited on ‎08-20-2020 19:45 by Fitbit Moderator

‎02-21-2020 07:48 - last edited on ‎08-20-2020 19:45 by Fitbit Moderator

Not sure what's going on, but it takes alot of work this last week to get anything to sync. On top of this when it does finally sync, I dont get the sleep results, just the basic. It's really frustrating that this isn't working like it's supposed to. No pending updates, have tried an uninstall/reinstall, phone is up to date and has been restarted to. I went through and made sure to clean my band and sensors to eliminate all possibilities for why thisnis happening. 

Best Answer
Labels:
0 Votes
2 REPLIES 2

‎02-21-2020 11:34

‎02-21-2020 11:34

Thought i Tried IT all, but forgot that I have had nu phone Turned on for weeks. A reboot of my phone fixed the issue of tried tot deal with since feb 11.

Best Answer
0 Votes

‎02-21-2020 16:38

‎02-21-2020 16:38

I am having the same exact issue, it started between Wednesday/Thursday of this week. Sucks bc I'm in a stepbet and it's like the steps on my fitbit aren't sycning. 

Best Answer
0 Votes