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False Active Minutes

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‎01-05-2021 03:03

‎01-05-2021 03:03

I've had Alta HR from start of 2019 and it worked perfectly all these years. from last 3 months, apart from reduced battery life, it has started recording false active minutes when I am not wearing the watch and sometimes it goes up to 1200 active minutes. I have to take if off often as its not waterproof. I have tried putting it in a box so it doesn't get affected by air but the same thing happens every time. Its extremely annoying to delete those active minutes a ruin the entire sync with My fitness pal. I have tried resetting the device but it didn't work. Also the two green tracker lights seem a lot brighter than they used to be as if the sensor is in a hyperdrive. What should I do? Is the tracker just done? how many years do these trackers usually last?

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‎01-06-2021 03:35

‎01-06-2021 03:35

Hello @Ayesha_23 Welcome to the Community Forums!. Thank you for the troubleshooting steps that you've tried and for the information that you provided. 

 

I was told by our support team that you have contacted them and that a case was created for you. I recommend that you please monitor the behavior of your device and update your case with our support team so they can continue assisting you. 

On a side note, regarding your last question, I'd like to let you know that our engineering team ensures that our Fitbit trackers go through rigorous testing to ensure that they meet the high-quality standards expected.

 

I hope you can get back on track soon. 

 

 

Wilson M. | Community Moderator, Fitbit.
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