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Finding a charger

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‎12-19-2019 14:55 - last edited on ‎08-20-2020 20:01 by Fitbit Moderator

‎12-19-2019 14:55 - last edited on ‎08-20-2020 20:01 by Fitbit Moderator

Hello

My kids got these fitbits last year but the chargers broke. We're trying to find the proper charger to replace it. We believe they're Fitbit Alta hrs. Could someone confirm for me to prevent from ordering the wrong one?

Thanks!

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‎12-19-2019 15:56

In response to TickoRC

‎12-19-2019 15:56

This is an Alta HR @TickoRC 😉 You can find the charger here: https://www.fitbit.com/shop/accessories/altahr-charging-cable

View best answer in original post

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‎12-19-2019 15:37 - last edited on ‎03-06-2026 08:02 by Fitbit Moderator

‎12-19-2019 15:37 - last edited on ‎03-06-2026 08:02 by Fitbit Moderator

Hi @TickoRC,

Can you send a picture of your child's devices, specifically the charging ports?  Those would really help us answer your questions.

Kristen | USA Cruising through the Lifestyle Forums

one cruise ship at a time!

Pixel Watches 1-4 I Charges 3-6 I Versas 1, 2, and Lite I Inspires 1 & 2 I Ionic I Alta HR I Flex 1 I Aria 2 & Air I Senses 1 & 2
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‎12-19-2019 15:42

In response to DramaQueenDiva

‎12-19-2019 15:42

Having difficulties uploading the picture. Has 3 prongs on the back under the hr sensor.

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‎12-19-2019 15:49

In response to TickoRC

‎12-19-2019 15:49

Does it look like this @TickoRC ?

1F631F9C-3B1F-48E2-9755-DCBF048CDE32.jpeg

 

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‎12-19-2019 15:51

In response to SunsetRunner

‎12-19-2019 15:51

It does.

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‎12-19-2019 15:56

In response to TickoRC

‎12-19-2019 15:56

This is an Alta HR @TickoRC 😉 You can find the charger here: https://www.fitbit.com/shop/accessories/altahr-charging-cable

Best Answer