Fitbit Alta HR not syncing - Fitbit Community

Fitbit Alta HR not syncing

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Ceramic

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My Alta HR won’t show daily steps. It’s not on Bluetooth-tried on/off setting.

Tried to set up as new device, but it won’t accept.

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SteveH

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The usual things I try when I get syncing issues are:

restart phone
restart fitbit using this procedure: Help article: How do I restart my tracker?
restart fitbit a few more times (it doesn't always work)
"forget" the fitbit in the phone's bluetooth settings
go through fitbit's troubleshooting guide at: Help article: Why won't my Fitbit device sync?

If none of those ideas work for you then it’s probably best to contact customer support via: contact.fitbit.com

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