Fitbit Alta HR not syncing - Fitbit Community

Fitbit Alta HR not syncing

Replies are disabled for this topic. Start a new one or visit our Help Center.

Ceramic

1 0 0

My Alta HR won’t show daily steps. It’s not on Bluetooth-tried on/off setting.

Tried to set up as new device, but it won’t accept.

Best Answer

1 REPLY 1

SteveH

Fitbit Product Experts Alumni are retired members of the Fitbit Product Expert Program. Learn more

29089 5018 17567

The usual things I try when I get syncing issues are:

restart phone
restart fitbit using this procedure: Help article: How do I restart my tracker?
restart fitbit a few more times (it doesn't always work)
"forget" the fitbit in the phone's bluetooth settings
go through fitbit's troubleshooting guide at: Help article: Why won't my Fitbit device sync?

If none of those ideas work for you then it’s probably best to contact customer support via: contact.fitbit.com

Best Answer