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Fitbit Alta keeps turning off

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‎11-26-2020 14:49 - last edited on ‎01-06-2021 19:19 by

‎11-26-2020 14:49 - last edited on ‎01-06-2021 19:19 by

Please can you help. My Fitbit keeps turning off even though it is 70% charged. I have to keep resetting it. As I haven’t had it a year yet  so the warranty is still valid do I need to return to the site I got it from ie Amazon .co.uk

 

 

Moderator edit: subject for clarity 

 

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‎11-26-2020 16:47

‎11-26-2020 16:47

Fitbit customer support is doing their best, but right now be prepared for longer wait times. Please be patient. Support is limited by the number of representatives available at a given time and the hours of operation. Chat lines are open when they have live help.
USA: call (877) 623-4997
UK: call 0800 069 8505
INDIA: call 000 800 050 1057
IRELAND: call 01 691 7502 (country prefix: +353)
Other contact options:

USA: click

Canada: click for options

Stepping in the U.S.A. since September 2013. Android 14

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‎01-11-2021 05:19

In response to Odyssey13

‎01-11-2021 05:19

Hello @Mick4516 Welcome to the Community Forums! Thanks for the troubleshooting steps you tried prior to posting. 

 

@Odyssey13 Thanks for your the input and help! @Mick4516 I was told by Support Team that you reached out to them and that they provided assistance. In case you have any additional questions or if you require further assistance, I recommend updating your case with our support team. 

 

Have a great day! 

Wilson M. | Community Moderator, Fitbit.
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