Fitbit not working

[JessicaGuy]

My fit bit will turn one when plugged in. But once I take if off I completely dies and I can’t turn it on. What school I do? 

[SunsetRunner · Accepted solution]

Hello and welcome to the Fitbit Community @JessicaGuy 

I understand your having trouble with your Alta. Let’s try restarting your Fitbit tracker and see if that doesn’t wake it up and get you back in the game. 

Here’s how:

1. Plug your charging cable into a USB port on your computer or any UL-certified USB wall charger.
2. Clip the other end of the charging cable to the port on the back of the tracker. The pins on the charging cable must lock securely with the port. You’ll know the connection is secure when the tracker vibrates and you see a battery icon on your tracker’s display. Your tracker will begin charging.
3. Press the button on your charging cable 3 times within a few seconds, briefly pausing between presses. The button is on the end of the charging cable that is plugged into your computer. When you see the Fitbit logo and the tracker vibrates, this means the tracker has restarted.
4. Unplug your tracker from the charging cable. Now try sync your Alta HR
   

    😃 Please let me know if this provides you the best answer to your Alta Charging issue. Keep me posted 

[SunsetRunner]

Hello again @JessicaGuy  

I wanted to get back in touch with you to see if my suggestion did indeed help resolve your issue with your Alta. If I did indeed help resolve your issue would you please tap the “best answer” box just below my original post with my suggestion? Doing so really helps other individuals like yourself coming to the community find answers to questions similar to your own. I’d really appreciate it. Thanks! 😃

[Ali_G_64]

Followed steps and Fitbit showed date and steps (0), but as soon as it is unplugged from charger there is nothing - not responding to tapping screen, not pairing with iphone.  Have done lots of walking and none of it is showing anywhere!!!  Have you any other suggestions?