Fitbit stopped working after firmware update

[ElizaH]

After firmware update, it worked fine.  However, an hour later, fitbit.com/setup message appeared on my fitbit display. I tried to go through the set up again, but bluetooth wouldn't recognize my fitbit.  I tried to reset several times, no luck.  Please advise.  Thank you!

[JeannineAG]

Don't remember the actual setup anymore. But mine did this a few times and I reset by holding down the button for 3 seconds and then 1 more hold. I absolutely THINK this might work. Good Luck! ❤️

[ElizaH]

Thank you Jeannine, will try to do this again tonight.  I did reset (holding down the button) several times, but no luck!!!

[MaginB · Accepted solution]

It's great to see you around @ElizaH @JeannineAG! 

I totally agree with @JeannineAG perform the restart 2 or 3 consecutive times and keep an eye on it. If the issue persists try the setup process again, check out the instructions for the different platforms below:

• Set up on Android
• Set Up on Computer
• Set up on iOS

Hope it helps! 

[ElizaH]

Thank you so much for your support!  It worked!!  Will see how long this will last.  Hope your weekend is well!

[MaginB]

@ElizaH It's great to hear that you're back on track! If you need further assistance don't hesitate in visiting the Community. 

Hope to see you posting more often! 

[sandeepv1]

same issue here, After the firmware update, my fitbit versa's screen shop showing content, but it is still tracking my heartrate, steps, etc. I did try restarting versa but no luck.