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Fitbit won’t sync just keeps searching

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‎05-12-2020 08:01 - last edited on ‎08-20-2020 19:19 by Fitbit Moderator

‎05-12-2020 08:01 - last edited on ‎08-20-2020 19:19 by Fitbit Moderator

My Fitbit app can not find my Fitbit, it just keeps looking.  This just started 3 days ago.   Have rest the Fitbit and that did not help.  Any ideas?

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7 REPLIES 7

‎05-12-2020 08:03

‎05-12-2020 08:03

keep your phone/tablet/laptop near and maybe it will sync. worked for my alta hr.

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‎05-12-2020 09:05

In response to Djr2

‎05-12-2020 09:05

I had it by the iPad for hours and nothing.

Sent from my iPad
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‎05-12-2020 09:22

In response to Djr2

‎05-12-2020 09:22

I had it by the iPad for hours and it didn’t do a thing.  The app doesn’t seem to recognize my fit bit now.  I think it was after I downloaded the update

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‎05-13-2020 03:42

In response to LoriKaube

‎05-13-2020 03:42

Have you managed to sort this having the same problem since doing an upgrade

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‎05-13-2020 05:27

In response to shespell

‎05-13-2020 05:27

No, sadly to say I haven’t.  I think it had something to do with the upgrade.

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‎05-14-2020 06:42

‎05-14-2020 06:42

I’m having the same issues. Both IPad and IPhone keep searching. No stats show on either device. These changes started after AT&T update. 

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‎05-14-2020 06:42

In response to Djr2

‎05-14-2020 06:42

That doesn’t help me 

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