01-16-2020
17:19
- last edited on
08-20-2020
20:01
by
MatthewFitbit
01-16-2020
17:19
- last edited on
08-20-2020
20:01
by
MatthewFitbit
Subject says it all, every time I remove my HR, the heart rate monitor quits. This is a recent, past 3 months, issue. Is this a known thing? If I could restart it on the fitbit or via the app I could live with the problem, however can only do it via the charger(terrible design choice). It's a little over 2 years old, so this is a hail mary to see if there is a fix or possible replacement before I move away from fitbit.
01-16-2020 17:22
01-16-2020 17:22
Do I understand correctly? You are upset that it does not measure a heart rate when you take the tracker off your wrist?
01-17-2020 07:49
01-17-2020 07:49
Nope, sorry for the confusion. The heart rate turns off at some point after I take it off, so when I put it back on the heart rate doesn't work.
01-22-2020 15:04
01-22-2020 15:04
Your trackers heart rate is suppose to turn off when it doesn't detect a heart rate.. It is monitoring light levels and should send a few pulses if it detects the tracker has been moved.
Is your heart rate set for auto or on?
01-23-2020 05:58
01-23-2020 05:58
I think I sorted the issue out. I suspect one of the app updates changed the Heart Rate monitor settings. While it did show Auto, I toggled it Off then back to Auto. Since then it has not turned off and not turned back on.