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Heart rate tracking not working

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‎03-02-2020 09:39 - last edited on ‎08-20-2020 19:45 by Fitbit Moderator

‎03-02-2020 09:39 - last edited on ‎08-20-2020 19:45 by Fitbit Moderator

My Alta HR heart rate monitor stopped working a few months ago.  Detailed sleep monitoring is not working because if this.  Anyone have this situation?  Before I buy a new one thought I would reach our.

 

Moderator edit: Subject for clarity 

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‎03-03-2020 11:47

‎03-03-2020 11:47

Hi @KathyStout, welcome to the Community Forums!

 

Thanks for your post and bringing this to my attention. First, can you please let me know if the heart rate sensors of your device are still flashing? Also, if you haven't already done so, I recommend you to check our help article: Why don't I see my heart rate on my Fitbit device? and let me know how it goes. 

 

Looking forward to your reply, let me know if you have any additional questions.

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