When will things be fixed from the last update?

[Tenaflymom]

Since the last update I’m no longer able to “log” exercises that don’t track on their own such as barre or cardio sculpt. I’ve called support and done all the logging off / rebooting they suggested but still doesn’t work. It says “null” 

I thought it was the time in the advanced settings as I noticed it was in a time zone 5 hours different than mine. But I put New York instead of auto and it still doesn’t work. I was manually adjusting on the iPad but that doesn’t work anymore.

I’m about to stop wearing my Fitbit out of frustration. Please help. I’ve sent screenshots and done a lot of rebooting with no solution.

[RicardoFitbit]

Hi @Tenaflymom, welcome to the Community Forums! Sorry for the delayed reply.

Thanks for taking the time to share your thoughts and personal experience with your Fitbit app, I understand your situation and how frustrating this matter can be for you. I'd like to let you know that we are always striving to improve the Fitbit experience with our products and services, therefore, the feedback that's shared here in the Community Forums is always appreciated and really helpful for us to evaluate our procedures and make sure that we are delivering what our users want and need.

Since you already received assistance from our Customer Support team, I suggest you to contact them back if you require further assistance or if you have any additional questions about the outcome of your case. 

Let me know if you have any additional questions, I'll be around.

[Tenaflymom]

Thanks for replying. I gave up. No longer using my fitbit. Please make an announcement to me when it’s fixed. Thank you. I told you I’ve done everything that I was told to do and it still doesn’t work.

[Ginactrez]

Yup......same exact problem here plus I can’t see specific sleep stages. I, too, am ready to stop wearing my Fitbit. I’ve tried everything as well. Obviously the “fix” is out of our control. My Alta is now no better than a pedometer. 

[Ginactrez]

Ricardo,

will you please try to find a fix or an update of a fix for us? Thank you