help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

How to add my Alta HR device back to my account after accidentally removing it

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎01-09-2021 10:45

‎01-09-2021 10:45

Hello! I accidentally removed my Alta HR from my account and I need help adding it back. I tried to follow the steps to “set up a device” but it looks like that’s only for new products. Please help!!

Best Answer
Labels:
0 Votes
3 REPLIES 3

‎01-09-2021 10:54

‎01-09-2021 10:54

Hi @AmyD55  set up as a new device on an existing account. See if that works for you.

Stepping in the U.S.A. since September 2013. Android 14

Best Answer
0 Votes

‎01-09-2021 12:15

In response to Odyssey13

‎01-09-2021 12:15

I tried that a few times and sadly it doesn’t work! Any other thoughts?

Best Answer
0 Votes

‎01-09-2021 16:33

In response to AmyD55

‎01-09-2021 16:33

At what step does the process fail? Any error messages? 

Best Answer