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How to setup new Fitbit.

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‎02-12-2020 15:07 - last edited on ‎08-20-2020 17:50 by Fitbit Moderator

‎02-12-2020 15:07 - last edited on ‎08-20-2020 17:50 by Fitbit Moderator

Lost my Fitbit 3 and bought a new one.  Already have an account.  Setup assumes I’m still connected to the lost one.  How to set up the new one?

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4 REPLIES 4

‎02-12-2020 15:15

‎02-12-2020 15:15

Do 'Add a New Device'.  It will say something like 'You already have one connected. Is this a replacement?'  Just answer 'yes', and continue.

Before posting, re-read to see if it would make sense to someone else not looking at your Fitbit or phone.

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‎02-12-2020 16:11

In response to JohnnyRow

‎02-12-2020 16:11

Thanks but where do I find "add a new device" please? 

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‎02-12-2020 16:27 - edited ‎02-12-2020 20:11

In response to anthonyanthony

‎02-12-2020 16:27 - edited ‎02-12-2020 20:11

I figured you were there since you said what setup assumes. (Oops, different people.)

 

On phone app logged into same account/email, tap profile pic at top left to get to 'Account' page; then scroll down a bit to 'Set up a Device' - I had the wording a bit off.

Before posting, re-read to see if it would make sense to someone else not looking at your Fitbit or phone.

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‎02-12-2020 19:32 - last edited on ‎02-15-2020 16:20 by Moderator Alum

In response to JohnnyRow

‎02-12-2020 19:32 - last edited on ‎02-15-2020 16:20 by Moderator Alum

Thank you. Got it!

Sent from my mobile location

 

 

Moderator edit: removed personal info

 

 

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