Hello @RockyWal
I can try and help with both setting up the Alta HR Fitbit as well as Syncing
Setting up your tracker on your Mac:
To use this setup method you’ll first install a free software application called Fitbit Connect that lets Alta sync its data with your fitbit.com dashboard.
To install Fitbit Connect and set up your tracker:
1. Go to http://www.fitbit.com/setup.
2. Scroll down and click the option to download.
3. When prompted, save the file that appears.
4. Double-click the file (Install Fitbit Connect.pkg). The Fitbit Connect installer
opens.
5. Click Continue to move through the installer.
6. When prompted, choose Set up a New Fitbit Device.
7. Follow the onscreen instructions to create a Fitbit account and connect your
Alta.
Syncing your tracker data to your Fitbit account
Once you've set up and started using Alta, you'll need to make sure it regularly transfers (syncs) its data to Fitbit so you can track your progress, see your exercise history, earn badges, analyze your sleep logs, and more on your Fitbit dashboard. A daily sync is recommended but not required.
The Fitbit apps use Bluetooth Low Energy (BLE) technology to sync with your Fitbit tracker. Each time you open the app it syncs if the tracker is nearby, and it also syncs periodically throughout the day if you have the all-day sync setting enabled.
Fitbit Connect on a Mac also uses Bluetooth for syncing (if available), otherwise you’ll need to make sure your wireless sync dongle is plugged into the computer. Fitbit Connect on a PC requires that you plug in your wireless sync dongle. You can force Fitbit Connect to sync at any time or it will happen automatically every 15 minutes if:
• The tracker is within 30 feet of your computer.
• The computer is powered on, awake, and connected to the Internet.
Manually sync your Fitbit:
Locate the Fitbit app icon within the system tray. Hover your mouse pointer over the Fitbit icon and Right Click it. Select Sync Now to begin a manual synchronization of your Fitbit device.
Hopefully this gets you up and running again. Please let me know if this answered your question and solved your Alta HR issue. 😃 Happy Stepping!
