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How to wipe my data

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‎02-02-2020 12:23 - last edited on ‎08-20-2020 17:50 by Fitbit Moderator

‎02-02-2020 12:23 - last edited on ‎08-20-2020 17:50 by Fitbit Moderator

I cannot reset my Alta and want to wipe my data 

 

Moderator edit: Subject for clarity 

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‎02-02-2020 13:24

‎02-02-2020 13:24

Hi @fronaalta   remove it form your account and the new owner will set up using their own email address, which is their Fitbit account. Your personal information can't be accessed without your email address and password. The Alta will start from scratch for the new owner.

Stepping in the U.S.A. since September 2013. Android 14

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1 REPLY 1

‎02-02-2020 13:24

‎02-02-2020 13:24

Hi @fronaalta   remove it form your account and the new owner will set up using their own email address, which is their Fitbit account. Your personal information can't be accessed without your email address and password. The Alta will start from scratch for the new owner.

Stepping in the U.S.A. since September 2013. Android 14

Best Answer