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Issues with Alta HR band

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‎02-10-2021 08:58 - last edited on ‎02-22-2021 12:28 by Fitbit Moderator

‎02-10-2021 08:58 - last edited on ‎02-22-2021 12:28 by Fitbit Moderator

Not happy with the quality of the bands.   Second fitbit.  First one the bracelet kept coming off. New one, off warrantee now just falls off my wrist unexpectedly.   I am 79.  Don’t really do anything that would put pressure on it.   Going to buy a different brand now!  Twice and you are out!  

 

 

Moderator edit: subject for clarity

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‎02-10-2021 09:29

‎02-10-2021 09:29

Hi @Seniorcitizen01 - Fitbit has come a long way in addressing the bands, including material, security of how it attaches and the ease of attaching/switching bands since the Altas HR was released in 2017. I’m not far from your age and also have arthritis in my hands but I find the Versa 3 and Sense have much better bands. And I can change bands with one hand! Also, when attaching a band, the SNAP! tells me it is securely in place. I’m sorry you had problems with the Alta HR, but you may want to reconsider the newer Fitbit devices. 

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‎02-10-2021 10:28

In response to SunsetRunner

‎02-10-2021 10:28

They are expensive. . . I don’t want to buy another and have the same thing happen. . . Sorry Fitbit has lost me. They told me last time this model had a better band. But it has just fallen off several times. I have had it for a while. This started suddenly. It no longer will “click” in place! No matter how many times I try.

Sent from Carol M's iPad
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