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Missing heart rate when using Track Exercise

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‎06-21-2020 04:40 - last edited on ‎08-20-2020 19:19 by Fitbit Moderator

‎06-21-2020 04:40 - last edited on ‎08-20-2020 19:19 by Fitbit Moderator

Sorry if this question has already been answered, but I couldn’t find anything about it. 
The thing is that when using Track Exercise the heart rate data is missing, both in the overview after the exercise and the map. But when auto recognizing the exercise, I find heart rate data for the exercise. 
Is it supposed to be like that? 
I have an Alta HR, iPhone 7 (with latest iOS) and the latest Fitbit app (free version). 

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‎06-27-2020 12:20

‎06-27-2020 12:20

I get this too, 

heartrate shows when it auto tracks an exercise but no heartrate when tracking. Really frustrating I can’t see the heartrate zones on tracked exercises so can’t compare to gps. 

Googling this issue it doesn’t look hopeful there will be any resolution! 

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