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Not logging food correctly

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‎07-12-2018 05:37 - last edited on ‎08-20-2020 20:08 by Fitbit Moderator

‎07-12-2018 05:37 - last edited on ‎08-20-2020 20:08 by Fitbit Moderator

When I enter food,  it is erasing it and adding random food on it’s own?  

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1 BEST ANSWER

Accepted Solutions

‎07-18-2018 10:03

In response to Carolelw

‎07-18-2018 10:03

Hello everyone! Smiley Happy Good to have you all in the Fitbit Community Forums!

 

I'm very sorry about the issue you all were experiencing with the Food logging feature. As most of you already know, this is a known problem and we have just released an update to the Fitbit app for iOS, version 2.53.1 which we believe resolves the issues with food logging that have been reported. For more information on this, you can check the main thread here.

 

Anything else you may need, I'm here to help!

Ferdin | Community Moderator, Fitbit

Help others by giving votes and marking helpful solutions as Accepted

View best answer in original post

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73 REPLIES 73

‎07-12-2018 06:03

‎07-12-2018 06:03

mines not adding random foods but not adding my food correctly, started yesterday

Best Answer

‎07-12-2018 06:51

‎07-12-2018 06:51

I’m having the same problem. It started yesterday. I scan the barcode it pulls up the right info and saves as something different, if I manually enter the info it doesn’t save at all. Really frustrating. 

Best Answer

‎07-12-2018 06:52

In response to Celeste78

‎07-12-2018 06:52

Keep an eye on THIS THREAD for updates on this issue.

Community Council Member

Helen | Western Australia

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

Best Answer

‎07-12-2018 07:30

In response to Celeste78

‎07-12-2018 07:30

I turned my phone off and when I turned it on seems to be ok but I haven’t tried entering additional food yet. Fingers crossed. Too many Fitbit problems this year. I’m considering switching brands.

Sent from my iPhone
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0 Votes

‎07-12-2018 09:29

‎07-12-2018 09:29

I am having 2 issues with my Fitbit app since the last update.

1- when logging foods random foods are being added. Ex. I add turkey and it logs in as Strawberry swirl ice cream??

2- I enter 5 different items for lunch and only 3 of them are saved?

     Therefore, I cannot keep an accurate calorie count.

Help!!

Best Answer

‎07-12-2018 09:36

‎07-12-2018 09:36

Same thing happening to me. 

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‎07-12-2018 09:37

In response to Sb73

‎07-12-2018 09:37

See my post above.

 

Community Council Member

Helen | Western Australia

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

Best Answer

‎07-12-2018 09:39

In response to Sb73

‎07-12-2018 09:39

So frustrating! I’ve logged food in every day for the last 2 years and never an issue. Only after the latest update. What is up??

Best Answer

‎07-12-2018 09:48

‎07-12-2018 09:48

My Fitbit is doing the same thing since I did the update yesterday!

Best Answer

‎07-12-2018 09:49

‎07-12-2018 09:49

My Fitbit Slta HR will not log the food correctly since I did the update yesterday!

Best Answer

‎07-12-2018 09:53

In response to Dduthe

‎07-12-2018 09:53

My Fitbit is doing the same thing. Never had an issue until the doing the last update! Frustrating!!

Best Answer

‎07-12-2018 10:07

‎07-12-2018 10:07

It’s doing the same when I try to add food. 

Best Answer
0 Votes

‎07-12-2018 10:15

In response to Nancy81

‎07-12-2018 10:15

turning phone off then back on appears to have fixed iy
Best Answer
0 Votes

‎07-12-2018 10:16

‎07-12-2018 10:16

I encountered the same issue today - it logs something entirely different than what I entered or it doesn’t show ip

at all. Never had a problem before. I shut down my phone and restarted it, but the issue remains

Best Answer

‎07-12-2018 10:18

In response to Drentz99

‎07-12-2018 10:18

I did that and no change..I then turned Bluetooth off and back on and no
change.....then refreshed the app in settings and no change. So frustrating
😠
Best Answer

‎07-12-2018 10:20

‎07-12-2018 10:20

I am having the same problem!

Best Answer

‎07-12-2018 10:34

In response to RYT

‎07-12-2018 10:34

Please see this post as its s known issue

 

https://community.fitbit.com/t5/iOS-App/Issues-with-food-input-on-iOS-2-53/m-p/2825777


Community Council Member

Wendy | CA | Moto G6 Android

Want to discuss ways to increase your activity? Visit the Lifestyle Forum

Best Answer

‎07-12-2018 10:55

In response to Drentz99

‎07-12-2018 10:55

Didn’t work for me! Tried this several times!

Sent from my iPhone
Best Answer

‎07-12-2018 12:42

In response to Dduthe

‎07-12-2018 12:42

Yes! That is exactly what is happening! Everything I enter is coming up as ‘ spicy hummus’?! 

 

Best Answer