Not logging food correctly

[Tracerl]

When I enter food,  it is erasing it and adding random food on it’s own?  

[Nancy81]

My entries disappear but some of them are still in the calorie count. So it says I’ve eaten 180 calories, but only 15 calories of sugar show up!

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[Elsie52]

I’m having the same trouble. Started today. It’s adding or subtracting my foods as I’m logging them in. Need to get it sorted ASAP. I use my Fitbit to help me diet. Lost 19lbs so far and don’t want to lose momentum. 

[Nancy81]

19 lbs! That is great. I bet they have to fix the software.

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[Christine_z]

SAME!! Omg I thought it was because I changed a function on my Fitbit. 

[AimsCC]

My Fitbit app is not logging my food I’ll put one food in there and then when I go to add another it removes it any advice? 

I’ve updated my phone but still no luck 

[NellyG]

Read the red banner at the top of the forums! It is a known issue that is being worked on.

[CCG019]

Mine is doing the same thing. Erasing the food and/or logging random food. What’s the fix?

[Christine_z]

Unfortunately we have to enter our food log online on the website 

[Nancy81]

Fitbit is working on it. It’s on there end, from an IOS update they say. Meanwhile they say to add the food on the actual webpage. I’m doing it on my notebook.

Not as convenient for sure.

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[CCG019]

Thank you for replying. Glad to know they are working on it.

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[Dduthe]

Thanks I saw that info.?Hopefully sooner than later! I am logging food onto my dashboard at Fitbit.com but it’s not convenient at all😞

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[Nancy81]

I think it might be fixed within the last hour!

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[Laura_maureen]

Mines been doing this for a few days now it’s so annoying 

[Drentz99]

I’m thinking so. Love how they notify people when there are issues and then fixed. (Sarcasm)

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[CCG019]

Exactly! 

[CCG019]

Yes it is.  I hope it is actually fixed.  I have not tried yet today. 

[CCG019]

Great!  I hope so.  I will find out shortly. 

[eadaoinmc6]

when i add food manually it changes to random symbols and 0 cals yet says my intake is waaaaay more than cals burned?? when i close the app all food entries disappear?

[Elysee7]

Similar issues with logging food on the app, it replaces whatever you add with random food selections and random calories - only solution for the moment is using the dashboard on my PC. Hope Fitbit can solve this pronto!

[Nancy81]

Well, mine worked late last night. It’s not working this morning. Sigh.

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