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Not receiving account verification email On IOS

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‎09-09-2021 14:03

‎09-09-2021 14:03

I’ve just set up Alta Hr via my iPhone but I’m not receiving the account verification email. I’ve checked junk folders as well as trying via the app and my account on the website. I don’t know what else to do? Advice gratefully received 

 

 

 

 

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‎09-09-2021 15:43

‎09-09-2021 15:43

Hi @SarahJD68  since the email isn't in your spam folder, you'll want to get directly with customer service.

Fitbit customer support is doing their best, but right now be prepared for longer wait times. Please be patient. Support is limited by the number of representatives available at a given time and the hours of operation. Chat lines are open when they have live help.
USA: call (877) 623-4997
UK: call 0800 069 8505
INDIA: call 000 800 050 1057
IRELAND: call 01 691 7502 (country prefix: +353)
Other contact options:

USA: click

Canada: click for options

Stepping in the U.S.A. since September 2013. Android 14

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‎09-09-2021 18:42

In response to Odyssey13

‎09-09-2021 18:42

Thanks for the advice 😊

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