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Not recording sleep

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‎12-28-2019 02:32 - last edited on ‎08-20-2020 20:01 by Fitbit Moderator

‎12-28-2019 02:32 - last edited on ‎08-20-2020 20:01 by Fitbit Moderator

My Fitbit doesn’t seem to record my sleep, or doesn’t display it when I sync with my phone. Everything else records and syncs. Can anyone shed some light on why this would happen. And how I could fix it. Thanks. 

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5 REPLIES 5

‎12-28-2019 14:52

‎12-28-2019 14:52

Hi @HDHK,

 

Have you tried a restart?  I find that this helps solve many bugs I experience.

Kristen | USA Cruising through the Lifestyle Forums

one cruise ship at a time!
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‎12-28-2019 15:44

In response to DramaQueenDiva

‎12-28-2019 15:44

Yes several times

Sent from my iPhone
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‎12-28-2019 21:50

‎12-28-2019 21:50

Having same problem. Even deleted fitbit off my app now the fitbit won't connect to my phone! I am Not Happy

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‎09-08-2020 05:12

‎09-08-2020 05:12

My Fitbit stopped logging sleep hours and my workout days, anyone have a suggestion?

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‎09-08-2020 13:47

‎09-08-2020 13:47

I had exactly the same issue, back in April.

 

Only way I found was a full uninstall - delete my alta from my account, unpair it from blue-tooth and uninstall the app. then reboot my alta and start install from scratch. touch wood - i haven't had any issues with it since (except for the normal stuff - where they update the iphone app and don't notify you that you haven't synced today!)

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