Not syncing

[t-mac30]

My Alta isn't syncing. It stopped around 10 40. The device is still working.

[SteveH]

The usual things I try when I get syncing issues are:

• restart phone
• restart fitbit using this procedure: Help article: How do I restart my tracker?
• restart fitbit a few more times (it doesn't always work)
• "forget" the fitbit in the phone's bluetooth settings
• go through Fitbit's troubleshooting guide at: Help article: Why won't my Fitbit device sync?

If none of those ideas work for you then it’s probably best to contact customer support via: contact.fitbit.com

[t-mac30]

Thank you. It turns out there was an app update. When I did that, all was well.Sent from my Verizon LG Smartphone