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Not tracking sleep stages

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‎03-29-2020 08:24 - last edited on ‎08-20-2020 19:37 by Fitbit Moderator

‎03-29-2020 08:24 - last edited on ‎08-20-2020 19:37 by Fitbit Moderator

 On March 23rd my Alta HR stopped tracking sleep stages I have reset it numerous times I've deleted app from my phone and reloaded it and nothing is working I am still not getting sleep stages. Is placed on my wrist the same way it always is I sleep in the same position I always do , my back. I have cleaned the little metal sensors with rubbing alcohol. Please help

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6 REPLIES 6

‎03-29-2020 08:29

‎03-29-2020 08:29

It is tracking my heart rate and I have it set to always connected.

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‎04-02-2020 00:13

‎04-02-2020 00:13

This error has just started for me also... I’ve had my Alta HR for a few years and never had an ongoing issue with sleep tracking.  So far I’ve now had 0 data for 11 days?? I’ve reset but nothing seems to work??

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‎04-02-2020 09:57

In response to ChezzaBarrett

‎04-02-2020 09:57

I ended up resetting it 2x a day for 2 days and it started working again. ?  Once when woke up and once before bed. I hope yours starts working again. 

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‎04-08-2020 14:09

‎04-08-2020 14:09

Mine also stopped tracking sleep stages on 23rd March! Is it something to do with Fitbit and not individual trackers?

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‎04-09-2020 06:33

‎04-09-2020 06:33

I have tried the free premium trial so i could track my sleep score. Sleep was the main reason for getting my fitbit. In the month of March I got 7 sleep scores intermittently through the month. I have determined that I am not going to pay for a program that mostly gives me information I can get for free. I am disappointed in the product not performing up to standards. Wish an update would fix it.

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‎04-15-2020 01:28

In response to GillybeanW

‎04-15-2020 01:28

Update - after trying all the solutions suggested by everyone I called Fitbit directly. They were very helpful but apparently the heart rate sensor has gone. As it was a few months out of warranty they offered me 25% off a new one. Sadly this only brought the price down to the same price they sell for elsewhere. 

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