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Not tracking sleep

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‎05-12-2020 19:14 - last edited on ‎08-20-2020 19:19 by Fitbit Moderator

‎05-12-2020 19:14 - last edited on ‎08-20-2020 19:19 by Fitbit Moderator

Hi! My fitbit Alta hr has stopped tracking my sleep since May 3. Already tried resetting and charging the device, still won't work. Also tried wearing it tighter at night. What do I do? 

Thanks

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‎05-13-2020 15:18

‎05-13-2020 15:18

My Alta hr has not tracked my sleep cycles since April 14. I restarted my phone. I deleted the Alta hr from my phone, and the added it back, following the directions given. When I got up this morning I synced it to my phone. Still had same problem--no sleep cycles!

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