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Problem with Syncing

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‎05-12-2020 16:51 - last edited on ‎08-20-2020 19:19 by Fitbit Moderator

‎05-12-2020 16:51 - last edited on ‎08-20-2020 19:19 by Fitbit Moderator

I have new Air Pods and now the app for FitBit on my I Phone doesn’t record my exercise, heart rate etc.  my phone is an I Phone 7 Plus.  What is wrong?

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‎05-13-2020 10:45

‎05-13-2020 10:45

Hi, @Sandra1215 , I do not think that the air pods will be preventing your Fitbit from syncing, although it might be a good idea to have them put away in their case when you try to sync.  If you are really concerned you could move them out of Bluetooth range (up to 30 feet away) as it is possible that the Bluetooth signals can interfere.  Having said that, I use air pods and Fitbits together and have not found this an issue.

 

Sync problems are fairly common, and usually resolve themselves, but if the issue persists, you might want to follow the troubleshooting steps here 

Sense, Charge 5, Inspire 2; iOS and Android

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‎05-13-2020 14:43

In response to Julia_G

‎05-13-2020 14:43

Will your I phone sync to your fitbit while you are using your AirPods, I,e,, I use the AirPods to listen to podcasts while I am walking and while the fitbit registers the exercise, the phone does not.  Have you noticed this problem?  Someone mentioned that Bluetooth will not pick up two different devices at the same time ??
Thanks for your response.

Sandra H. WilliamsSent from Yahoo Mail for iPad
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