help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Re: Would not sync, would not pair, would not recognize... and final set up incorrect.

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎02-17-2020 12:00 - last edited on ‎08-20-2020 19:45 by Fitbit Moderator

‎02-17-2020 12:00 - last edited on ‎08-20-2020 19:45 by Fitbit Moderator

Mine did the same thing on 2-7-20.  It is only 4 months old.  Can’t get it to turn on at all

Best Answer
Labels:
0 Votes
2 REPLIES 2

‎02-17-2020 16:19

‎02-17-2020 16:19

Hi @Kjcody I have moved your post to a new theead as the issue you brought up is quite different from the one you attached your post to.

How old is your Alta HR? Try restarting it several times and see if that gets it going again. If not you will need to contact support.

Restart your tracker  

Fitbit Support  

Community Council Member

Helen | Western Australia

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

Best Answer
0 Votes

‎02-17-2020 17:33

‎02-17-2020 17:33

That is when my trouble started. I finally had to unpair it from my phone and set it back up. Try that. Make sure it is fully charged.

 

 

Best Answer
0 Votes