Recent Update

[D325]

Since the recent update my steps aren't syncing... Not even recording but let's me know I have done 10000 steps... Also not telling me I am getting texts or calls since update.. and it isn't tracking my sleep accurately.

Why?

[KC-RN]

I'm unable to sync to the app as well. My app is telling me it is no longer compatible with the Alta HR fitbit and to update the app, but the app is up to date, no updates are available. 

[D325]

What are they going to do about it!!??!!

[Rich_Laue]

Hello @D325 may I ask what type of phone you have?

You mention an update?

Was this an update to your Alta HR?

Or was it an update to the Fitbit app or the phone?

[D325]

I believe it was a fit bit update
My phone is a LG 5

[Kyoung2800]

I've had issues the last 4 days with my Alta HR  with my burnt calories count coming in at 4000 a day...says I worked out for 12 hours, but I took a 3 hour nap. At night I'll sleep 7 hour but it record's 4 1/2. My heart rate is off the charts. You would think I should have had a heart attack.

[D325]

Fitbit people... You need to fix this issue... Please