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Replacement Alta

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‎06-11-2020 11:09 - last edited on ‎08-20-2020 17:41 by Fitbit Moderator

‎06-11-2020 11:09 - last edited on ‎08-20-2020 17:41 by Fitbit Moderator

My Alta died so I purchased a new one (same one). How do I set it up so that I don't lose all my previous tracking?

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‎06-11-2020 13:38

‎06-11-2020 13:38

Hello @KerriShakkour and welcome to the Help forums.  All of your data is synced with your account when you sync your tracker.  Be sure and remove your old Alta from your account and the Bluetooth devices on your phone.  Then set up your new Alta by using the + Set Up a Device and follow the prompts.  The only data you will lose is any unsynced data from your old Alta before it died.

Community Council Member

Laurie | Maryland, USA

Sense 2, Luxe, Aria 2 | iOS | Mac OS

Take a look at the Fitbit help site for further assistance and information.

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‎06-11-2020 13:41

In response to LZeeW

‎06-11-2020 13:41

Thank you!
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