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‎01-01-2020 17:19 - last edited on ‎08-20-2020 17:50 by Fitbit Moderator

‎01-01-2020 17:19 - last edited on ‎08-20-2020 17:50 by Fitbit Moderator

I have not used the Fitbit in quite awhile.  I've let the battery drain and have recharged it, however the date and time is not up todate.  How do I correct this?  I have an Alta.  Please advise.   Thank you. 

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‎01-02-2020 05:37

In response to Benj45

‎01-02-2020 05:37

And as requested above @Benj45 when did the tracker last sync? 

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4 REPLIES 4

‎01-01-2020 21:59

‎01-01-2020 21:59

Is the Alta still connected to your Fitbit account? 

If so then simply open the Fitbit app on the phone, log into your account. The tracker should sync and you will be good. 

I hope you have been charging your Alta through out the year. 

 

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‎01-02-2020 04:18

In response to Rich_Laue

‎01-02-2020 04:18

My time is off by 5 minutes from my cell phone 

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‎01-02-2020 05:37

In response to Benj45

‎01-02-2020 05:37

And as requested above @Benj45 when did the tracker last sync? 

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‎01-02-2020 05:48

In response to Rich_Laue

‎01-02-2020 05:48

Hello.  Thank you for replying.  Yes, I had been recharging the battery.  I followed your instructions and it worked.  My Fitbit is all set up and ready for me to get going. Thanks again. 

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