Returns process of my Alta with support

[SunsetRunner]

anyone having issues with customer service getting back to you? It’s been almost a month since they’ve received my Fitbit and now no one will get back to me regarding any updates on when my new Fitbit will be sent

Moderator edit: Subject for clarity 

[Odyssey13 · Accepted solution]

Reach out to customer support. Their phone number is (877)623-4997 between the hours of 4am-8pm PST Mon-Fri, and 6am-5pm PST on weekends, if you're in the USA. The phone number to call from the UK is: 0800 069 8505. Operation hours: 9:00am - 6:00pm. If you're not in the USA or if you prefer an online chat or email, then click for contact options

[RicardoFitbit]

Hi @SunsetRunner, welcome to the Community Forums! 

Thanks for bringing this to my attention. Just as @Odyssey13 suggested you, I was informed by our Support team that they provided you assistance with the return process of your Alta, therefore, I suggest you to contact them back if you require further assistance or if you have any additional questions about the outcome of your case with them.

I'll be here if you need anything else. 

[SunsetRunner]

As you can see I’ve tried and still not getting any answers

[SunsetRunner]

I’ve tried speaking with someone and all I get is that it’s been escalated and they have limited access on this now 🤦🏼‍:female_sign:

[RicardoFitbit]

Your prompt reply is appreciated @SunsetRunner.

Thanks for the details that were shared with me, I understand how frustrating this matter can be for you. As it turns out, I do not have access to your case or the information that our Customer Support team provided to you, this is the reason why I suggest you to contact them back if you require further assistance with the return process of your Fitbit Alta.

Your understanding is appreciated. Don't hesitate to ask me any additional questions you may have.

[SunsetRunner]

And that’s what I keep getting when I’ve tried reaching out