help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Samsung A10 compatible

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎07-15-2019 09:40 - last edited on ‎08-20-2020 18:17 by Fitbit Moderator

‎07-15-2019 09:40 - last edited on ‎08-20-2020 18:17 by Fitbit Moderator

Can someone please tell me when the Alta will be compatible with the new Samsung A10 phone as not on the list yet

Thanks 

Best Answer
Labels:
2 REPLIES 2

‎07-23-2019 20:32

‎07-23-2019 20:32

Hi @Jo2271, it's nice to see you again in our Community Forums. I am sorry for the delayed response. 

 

I am glad to assist you with your concern about the Fitbit Alta being compatible with a new Samsung A10 phone. While this phone is not a supported device for the Fitbit app at this moment, it doesn't mean that it won't work with the app entirely, but rather that some of its functions might work intermittently. Our engineering team works really hard to keep up with every new phone and mobile device releases, so our customers can enjoy their trackers to the fullest. We do not have the estimated time frame when the Samsung A10 will be added to the list of our supported devices. 

 

I appreciate your patience and understanding while we work to improve your experience.

 

If you have any questions, feel free to let me know.

 

 

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

Best Answer
0 Votes

‎12-26-2019 03:09

‎12-26-2019 03:09

Hi there, I'm also experiencing the same problem with the Samsung A10. Is there a contact number I could phone ? 

Best Answer
0 Votes