Screen stuck on Fitbit.com/setup

[Lane1024]

Brand new Alta HR. Screen is stuck on Fitbit.com/setup. I’ve reset the Fitbit and reinstalled the app. No difference. 

I’ve search forums with no luck. 

I looked for a way to contact support to no avail. Is there really no support offered by the company or am I missing something?

[SteveH]

You can contact customer support via one of the options at contact.fitbit.com 

The "setup" message is all that a fitbit will show until it has been through the setup process successfully. Have you tried the set up yet? If not, here's a guide to it: Help article: How do I set up my tracker?

If you have been through it and it all worked but you are still getting the setup message then I would try the setup again by going into the account section of the app by selecting your profile image at the top left of the main dashboard and then selecting "set up a device"

[Lane1024]

Thanks very much StevenH for the help. 

I did go through the setup process once before it got stuck. I tried your suggestion of “set up a device” numerous times resetting the device each time. The app searches but never recognizes the device. 

I’ll try support or send it back. 

Thanks again. Lane