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Second hand Fitbit not syncing

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‎04-08-2020 02:22 - last edited on ‎08-20-2020 17:50 by Fitbit Moderator

‎04-08-2020 02:22 - last edited on ‎08-20-2020 17:50 by Fitbit Moderator

Hi I’ve bought a second hand Fitbit Alta and can’t seem to sync to my phone. I already have the app installed as my daughters Fitbit is connected as well. I’ve tried to add it but nothing comes up when I try to sync it.

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‎04-08-2020 07:22

‎04-08-2020 07:22

Hi @Meeda85  you have your own account? You'd need to log your daughter out of the app and sign back in with your Alta account. you try a restart of the Fitbit? Which phone do you have and is it on the list of compatible devices? click to see

Stepping in the U.S.A. since September 2013. Android 14

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‎04-08-2020 07:33

In response to Odyssey13

‎04-08-2020 07:33

Thanks I will try that. And I have an iPhone XS.
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