Set up issues

[yamswool]

Hi everyone,

I just received my Alta after pre-ordering.  I am currently in the process of setting it up using the android app.  Right now it is not seeing it while my bluetooth is on.  The first screen says Power Up, and it is searching for it but does not find it.  After that, the Not Working? screen comes up, and you have the option to try again.  After selecting try again, It then says Bluetooh Issues.  This is where you can restart Bluetooth, which I've done multiple times already.  I know my bluetooth works on my phone because I have it setup to work with my headphones with no problems.  I have it securely connected to the USB pin connecter which is then connected to my PC.  It is charging so I know there is connectivity.  I've restarted my phone a few times, but to no avail.  I never had any problem connecting with my HR.  Has anyone else experienced this with the Alta, does anyone know of anything that I could do to fix this issue.

Thanks!

Moderator edit: edited title for clarity

[phyllis67]

I got a fitbit  Alta for Mother's Day.  I previously had a different fitbit.  Now as I try to set up my Alta it won't let me use the same email because my other fitbit is registered under that name.  I only have 1 email account and would like to use it for my new Alta.

Could you please help me with this.

Thank you,

Phyllis

[Rich_Laue]

Your trying to set it up as a new user, through the app, log into you account,  go to the device settings, press the plus sign, choose add or replace.

Through the Fitbit connect software chose the i have an account, log in and continue,  you'll need to decide if you want to replace the current tracker or add a second tracker. 

[Twin]

I already started mine so I am no longer in  need of assiatance. Thank you for sll the replys.Leonia


Sent on my Boost Mobile Samsung Galaxy S® 5

[zhazha]

This helped me get mine to work on my galaxy 6s.  Thank you so much!

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@swtjerseymama wrote:

What I did that finally worked for me.

Delete fitbit app on phone, reboot phone.

Reinstall fitbit app on phone

Open fitbit app, and get to the screen to add new tracker.  Stop before it starts to search

Plug tracker into computer, reset it (hit button on the cord 3 times in less then 8 seconds)  This factory resets the tracker.

Make sure the tracker is on, then begin the search for the tracker on the phone.  This should hopefully work

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[BetaSpice]

I had the worst issues trying to setup my new Alta, but I finally got it resolved.

Initially, I was able to connect and run setup but then the firmware update failed and wouldn't sync so I removed the Alta from my account and tried to start over.  Every subsequent time I tried to setup the Alta I would get an error saying that connection to the tracker was lost.  I tried installing from a kindle, a windows 7 pc, a windows 10 pc and my Samsung galaxy s5 nothing worked.  I disconnected my existing Charge HR and that didn't work I reconnected my Charge HR and still nothing worked.  I uninstalled the fitbit app on my pc and on my phone and reset my alta 3 times in a row.  I even set up a new account using an old email address and tried to set it up there thinking that reregistering it to a new user would clear any old data from my account, but that didn't work either.  I would get to various stages in the process which was interesting, but I could never complete the setup.  Finally, I called Fitbit.  They told me that they showed that my Alta was paired on their side but could also see that it was not showing up in my dashboard and wouldn't sync. They offered to send me a new one.  I declined as my fitbit was from Costco and I knew that i could exchange it faster.  

I tried one last thing, I reset my Alta 3 times and made sure that my phone's bluetooth pairing to the Alta was deleted, then then, I got in my car with my phone and the Alta, and I left my house.  I parked in a large parking lot away from intereference and turned off my car (which is paired to my phone via bluetooth.)  I opened the app on my phone and attempted to add a new device.  To my amazement it worked.  I guess perhaps my wireless mouse, keyboard, our sonos speakers, panasonic phone with blue tooth pairing to cell phones, roku, xbox, wii, my car or one of the other bluetooth devices in our house was interferring.  Works great now.

[Mazzadogs1]

how does the time show up on the Alta - cant get it to do anything now i finally got the bluetooth to connect

[phyllis67]

Thanks, I went somewhere else on the site and got all set up.

[zhazha]

I found that my alta will 9nly sync to one device at a time. If it's synced thru the dongle on the computer, it won't sync to my tablet or phone. If it's synced to my tablet, won't sync to the other two. When I'd leave my house and was on LTE it would sync to my phone. If it's not syncing to my phone I don't get the notifications on my alta. So what I've done is unplugged my dongle and made my tablet forget my alta so it would sync to my phone. BTW, my tablet is Samsung tab 4 and my phone is Samsung Galaxy s6

[Rich_Laue]

@BetaSpice I think most of the problems stem from thos sentence," I tried installing from a kindle, a windows 7 pc, a windows 10 pc and my Samsung galaxy s5 nothing worked". As @zhazha has found out, any Bluetooth receiver is only able to attach to one device at a time, this goes for your BT Speakers as well.
When having problens with any BT device, worth the echelon of one, it is good practice to turn off the BT on any device that you've tried to connect to,.

@Mazzadogs1 for the time you can simply lure and rotate the arm to diatoms the time. A double tap also works. You might want to download the manual. Click Help below / click the picture of the Alta - no click on manual.

[patrecorder1]

I have finally gotten to the point to register my fitbit alta & it says :  Please update your application to continue.  What is this?

[Reyerk]

 I will give it a try.  I have been meesing with this for over 2 hours.  I am about to return it.  I had no issues with my Flex. 

[alerlu]

I have been attempting to set up my FitBit Alta since last night. Tried it on different devices, reset my iphone to factory settings, everything. My phone just keeps searching for it. Please help before I throw it out the window. Very frustrating. Yes, I turned off bluetooth and turned it back on.

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@yamswool wrote:

Hi everyone,

I just received my Alta after pre-ordering.  I am currently in the process of setting it up using the android app.  Right now it is not seeing it while my bluetooth is on.  The first screen says Power Up, and it is searching for it but does not find it.  After that, the Not Working? screen comes up, and you have the option to try again.  After selecting try again, It then says Bluetooh Issues.  This is where you can restart Bluetooth, which I've done multiple times already.  I know my bluetooth works on my phone because I have it setup to work with my headphones with no problems.  I have it securely connected to the USB pin connecter which is then connected to my PC.  It is charging so I know there is connectivity.  I've restarted my phone a few times, but to no avail.  I never had any problem connecting with my HR.  Has anyone else experienced this with the Alta, does anyone know of anything that I could do to fix this issue.

Thanks!

Moderator edit: edited title for clarity

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[Twin]

Call Alta and have them walk you step-by-step through the process until you get everything synced properly. This will save you a lot of frustration period insist they walk you through it while you are on the phone with them that's what I did.

[yamswool]

Hey. I wish I remembered but I'm sure that it's part of the process. I
would go ahead with it but if it's just for spam then I wouldn't . It's
been a few months since I set it up now. It could be necessary though. Like
it might need your email address for normal use.
Thanks
Brian

[Suzylou]

Help.....got Alta yesterday but it wont sync to my phone Samsung s3

[Twin]

Hi. I called them directly and had a representative on the phone going through every step with me as I setup my Alta and synced  this with my computer. It's saved me a lot of additional frustration that I had previously had and I was satisfied that my Alta was Now set up. I suggest you do that. Good luck! 


Sent on my Boost Mobile Samsung Galaxy S® 5

[Suzylou]

I have done that . It's set up my my pc no problem but won't sync on phone or tablet . My phone says it can't find device so I can't see data unless I log on pc ......not happy 


Sent from Samsung Mobile

[Twin]

Hit them up again so they can help you coordinate all.

[Rich_Laue]

If you have synced recently, ypu can stool see the days on tje phone even if it wont sync. Now if it can sunc through the tablet amd it's nearby, make sure it is off or at least its bluetooth off, before trying to sunc through the phone

[tgmarley]

I am having the EXACT same problem.  My bluetooth is on.  I'm sure.  I was able to sync successfully last week then suddenly I am getting an error message that I need to turn on bluetooth.  Help!