Sleep sync takes days

[princess_poop]

I have tried a few other fitbits other than my favourite Alta HR all with the same results. Sometimes my sleep syncs right away but all to often it takes days to sync. It only happens with my sleep. My steps and scale sync immediately every time. Since I mainly wear a Fitbit for sleep tracking it’s very annoying to get my information a week later. 
I have restarted my Alta HR many times, reinstalled my app, made sure everything is updated and tried syncing to a different phone. Nothing has worked, I still get my sleep information at random so I’ve come to conclusion this must be a server issue but if there is any advice on how to get my sleep data to sync immediately every time I would appreciate the information.

[Dog_love]

Dear, princess_poop I have been using the Fitbit tracker for a good number of years I have never had that problem before but this may help, try making a new account. It may be your account that is malfunctioning.

[princess_poop]

I have over 5 years of data on this account that I really don’t want to loose but I guess it’s better than not having the data I deem most important to me. I have 2 sleep disorders so it’s really important for me to have my sleep data to share with my doc and specialists. Thanks for the suggestion 

[Dog_love]

Happy to help!😀