Syncing difficulties with Alta HR

[jameskjoseph]

My Alta HR is not Syncranising for the past one week. Anybody know how to solve this issue 

Moderator edit: Subject for clarity 

[RicardoFitbit]

Hello @jameskjoseph, it's nice to see you again participating here in the Community Forums!

First, I appreciate your effort and patience for troubleshooting this situation prior to posting, I totally understand how frustrating this matter can be for you. If you haven't already done so, I recommend you to check how the syncing procedure works here and see if there's a missing requirement on your Android mobile device that's preventing the syncing procedure to be completed.

Then, you can move forward to the troubleshooting steps that are specified on: Why won't my Fitbit device sync? and let me know how it goes. 

Keep me posted, I'll be around if you need anything else.

[jameskjoseph]

I tried all but not working. In the blue tooth setting showing not connected. I tried to add the device it showed device found. App showing connecting after some time says failed to connect
Regards
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