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Syncing difficulties with Xiaomi Redmi Note 8

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‎01-10-2020 00:20 - last edited on ‎08-20-2020 20:01 by Fitbit Moderator

‎01-10-2020 00:20 - last edited on ‎08-20-2020 20:01 by Fitbit Moderator

I have the fitbit Alta HR for two years now and i was very pleased with it. Until i bought the Xiaomi redmi note 8. They cannot sync. I followed all the suggested steps but nothing. Any ideas?

 

Moderator edit: Subject for clarity 

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‎01-11-2020 14:58

‎01-11-2020 14:58

Hi @Angela.Anton, welcome to the Community Forums! 

 

First, I appreciate your effort and patience for troubleshooting this situation prior to posting. That said, if you haven't already done so, I recommend you to check how the syncing procedure works here and see if there's a missing requirement on your Xiaomi Redmi Note 8 that's preventing the syncing procedure to be completed. Also, you can move forward to the troubleshooting steps that are specified on: Why won't my Fitbit device sync? and let me know how it goes. 

 

Keep me posted, I'll be around if you need anything else.

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