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Unable to setup device - Network Operation Failed error

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‎01-02-2020 23:20 - last edited on ‎08-20-2020 20:01 by Fitbit Moderator

‎01-02-2020 23:20 - last edited on ‎08-20-2020 20:01 by Fitbit Moderator

I'm trying to set up my fitbit alta hr on the app but when i select add a device i get an error saying network operation failed. I've tried restarting both the device and my phone, as well as uninstalling the app but it still gives the same error

 

Moderator edit: Subject for clarity 

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‎01-03-2020 04:57 - edited ‎01-03-2020 04:57

‎01-03-2020 04:57 - edited ‎01-03-2020 04:57

Hello and welcome to the Fitbit Community @Didi9221 

I understand you’re trying to set up your Alta HR you are getting a Network Operation Failed error. I would suggest restarting your router. After your router restarts then restart your Alta HR. 

Here’s how:

  1. Plug your charging cable into a USB port on your computer or any UL-certified USB wall charger.
  2. Clip the other end of the charging cable to the port on the back of the tracker. The pins on the charging cable must lock securely with the port. You’ll know the connection is secure when the tracker vibrates and you see a battery icon on your tracker’s display. Your tracker will begin charging.
  3. Press the button on your charging cable 3 times within a few seconds, briefly pausing between presses. The button is on the end of the charging cable that is plugged into your computer. When you see the Fitbit logo and the tracker vibrates, this means the tracker has restarted.
  4. Unplug your tracker from the charging cable. Now try sync your Alta HR
    96428A30-F0E2-4434-81C7-1F1E00861E72.png
    After restarting  try to select a device and see if that resolves the issue. Please come back and let me know 😃
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‎01-03-2020 12:17

In response to SunsetRunner

‎01-03-2020 12:17

Hi @Didi9221, welcome to the Community Forums! 

 

First, I'd like to appreciate your effort and patience troubleshooting this situation prior to posting. To better assist you with this, can you please let me know which mobile device are you using? When was the first time you experienced this issue? If you haven't already done so, I recommend you to check all the information that's specified on: How do I set up my Fitbit device? to check if all the requirements are correctly configured to setup your device.

 

Then, you can move forward to the troubleshooting steps that are specified on: Why can't I set up my Fitbit device? and let me know how it goes. 

 

@SunsetRunner Thanks for your post and the helpful information that was shared on it.

 

I'll be around if you need anything else, please keep me posted.

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