01-02-2020
23:20
- last edited on
08-20-2020
20:01
by
MatthewFitbit
01-02-2020
23:20
- last edited on
08-20-2020
20:01
by
MatthewFitbit
I'm trying to set up my fitbit alta hr on the app but when i select add a device i get an error saying network operation failed. I've tried restarting both the device and my phone, as well as uninstalling the app but it still gives the same error
Moderator edit: Subject for clarity
01-03-2020 04:57 - edited 01-03-2020 04:57
01-03-2020 04:57 - edited 01-03-2020 04:57
Hello and welcome to the Fitbit Community @Didi9221
I understand you’re trying to set up your Alta HR you are getting a Network Operation Failed error. I would suggest restarting your router. After your router restarts then restart your Alta HR.
Here’s how:
01-03-2020 12:17
01-03-2020 12:17
Hi @Didi9221, welcome to the Community Forums!
First, I'd like to appreciate your effort and patience troubleshooting this situation prior to posting. To better assist you with this, can you please let me know which mobile device are you using? When was the first time you experienced this issue? If you haven't already done so, I recommend you to check all the information that's specified on: How do I set up my Fitbit device? to check if all the requirements are correctly configured to setup your device.
Then, you can move forward to the troubleshooting steps that are specified on: Why can't I set up my Fitbit device? and let me know how it goes.
@SunsetRunner Thanks for your post and the helpful information that was shared on it.
I'll be around if you need anything else, please keep me posted.