help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Syncing with Samsung A50

ANSWERED
Replies are disabled for this topic. Start a new one or visit our Help Center.

‎05-02-2019 00:39 - last edited on ‎08-20-2020 18:17 by Fitbit Moderator

‎05-02-2019 00:39 - last edited on ‎08-20-2020 18:17 by Fitbit Moderator

I recently got a Samsung A50 phone. I have tried to connect my fitbit alta to the phone but it isn't working. Does Fitbit support the use of a Samsung A50 and if not when will it be supported?

 

 

Moderator edit: subject for clarity

Best Answer
Labels:
87 REPLIES 87

‎05-26-2020 13:34

In response to SunsetRunner

‎05-26-2020 13:34

Maybe I sould have checked BEFORE buying Fitbit Charge 4, that I could not use my Samsung A50 with it.....but I actually thought it would work, since it´s not a phone that just got on the marked, but still a new phone with the latest android and so on....but no.. it does not work..and people have had issues with this for over a YEAR.. omfsm!
But then, I could use my laptop! The device syncs with the app on the computer after I entered the code that showed up on the Charge 4 screen.
Then the app says: All set! woho! but then a notification comes up: Device does not support this setting....
Why is it able to connect, but still no function? In my Fitbit app it says: Charge 4, fully charged battery, synced today 13 mins ago.

The device still only show the logo and www.fitbit.com/setup scrolls over the screen.

Whyyy?...

Best Answer

‎05-31-2020 17:33

In response to satyricon88

‎05-31-2020 17:33

I was able to get FitBit to connect and sync by doing a factory reset of
the Fitbit.
Best Answer

‎06-14-2020 07:09

In response to LiliyaFitbit

‎06-14-2020 07:09

Its June 2020 and still the Samsung Galaxy A50 doesnt work with Charge 3 or 4...so frustrated...have older laptop and cant use it there either...WHEN will the A50 be acceptable????

Best Answer

‎06-14-2020 07:20

In response to Sandymento

‎06-14-2020 07:20

I don't think they are really interested somehow.

Sent from Yahoo Mail on Android
Best Answer

‎07-16-2020 20:18

‎07-16-2020 20:18

This is BS. My wifes phone and watch. It worked but it's wonky. It fails to connect. It won't sync. I have to keep resetting it and fiddling with it. Get your sh1t together!

Best Answer

‎06-09-2021 06:45

In response to LiliyaFitbit

‎06-09-2021 06:45

Years later, and the problems with the A50 are getting worse, not better. Please let us know the status of this issue - does fitbit have any intent to fix it? Very frustrating, so I hope help is on the way. 

Best Answer
0 Votes

‎06-09-2021 07:18

In response to LiliyaFitbit

‎06-09-2021 07:18

Hello, 

 

These posts have not been updated for quite a while.  I checked the compatibility web page and Samsung does not appear on that list at all.  Is it safe to buy a FitBit if I have the Samsung A50 now?

Best Answer
0 Votes

‎06-09-2021 07:32

In response to WendyB

‎06-09-2021 07:32

Hi Wendy,

 

The Samsung A50 is no longer on the list of unsupported devices.  Can you confirm that FitBit believes it will work?

 

Thanks!

Best Answer
0 Votes