Track Lost Device

[RegionalGirl]

Is it possible to track a lost/stolen device if someone else tries to activate it and use or sync it?

Additionally, is it possible to deactivate a lost/stolen device so that someone who finds it CANNOT activate and use it given the high cost of the product and replacement?

[Odyssey13]

Not sure how you'd go about checking for a lost item. If you are on Facebook or other social media, you could ask people if there was a Fitbit found that might be yours.

[EllQue]

I have found a FitBit.  I'd like to return it to the owner.  I had a friend charge it up.  How do I now find it's owner?  I posted it on Facebook in a few different lost and found forums but so far no replies.  Is there a way FitBit can pair with the device and then contact the owner and let them know to contact me to get it back?

[Odyssey13]

Hi @EllQue   these devices pair to an email address and there is no way Fitbit has of finding who owns it. You can get with customer support and sometimes they are able to reunite the owner with the Fitbit. Their phone number is (877)623-4997 between the hours of 4am-8pm PST Mon-Fri, and 6am-5pm PST on weekends, if you're in the USA. 

[EllQue]

I went on an online chat and by the end of it the Fitbit representative was
advising me to recycle the Fitbit as they had no way of finding its owner.
I told them that was very wasteful. I had asked the chat representative
about pairing to the device to ascertain the previous owner's email. They
didn't know how to do that.

Next, I phoned the Fitbit support team. A helpful young man showed me how
to figure out which Fitbit I had found (a Charge 2). Next, he helped me
pair it to my existing Fitbit app. Once that was done, he was able to see
the other email it was previously registered to. I asked him to please
send an email to the owner, giving my contact information to them so they
could contact me and let me know how to return the device to them. They
provided me with a case number so I can call Fitbit back if the owner
doesn't contact me.

Fitbit didn't have to disclose any private information about the owner and
would only send the email with my info because I'd given my permission for
them to do so. So you see, it is possible to find the owner if you're
willing to take the time and if Fitbit reps are educated as to how to help
you do it. I spent about 20 minutes doing this and I hope it will be time
well spent. I hope others that find a Fitbit will take the time to do the
same.

[lizkuss]

yeah i got my fitbit versa 2 stolen from me never got it back maybe you could give it to me it helped me out alot which fitbit is it?

[SunsetRunner]

Thanks, I will definitely invest

[JezzG]

I have been a Fitbit user since the beginning. Many have been broke or lost along the way and I have had to replace them. Mine was recently stolen during an auto break in. After reading the exchange and lack of care for the protection and privacy of an individual’s investment and loyalty to Fitbit, I’m done with this company. It is finally enough to push me to an Apple Watch. It is not their fault it was stolen (nor mine), but the utter disregard for protecting their consumers feels like gross negligence.